We process orders within 1-4 business days. Free shipping is available for the continental USA. We do not ship to P.O. boxes or offer local or international shipping. You will receive an email with tracking information when your order has shipped. If you haven't received your order within 14 days, please contact us. We accept returns within 30 days, and if your order arrives damaged, please reach out to us with photos. Contact us with further questions.